COVID 19 Emergency Help Resources
Emergency Utility Help Information
AT&T
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Will not terminate services for the next 60 days
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Will waive late payments and fees
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Offer services if unable to pay bill
MUST CALL (800) 288-2020 or 611
High Call Volumes
Charter Spectrum
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Free broadband and Wi-Fi for students K-12
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Only for 60 days
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Must not already have internet access
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Opening free public hotspots for internet access
MUST CALL 1 (844) 488-8395
Dallas Water
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Suspension on disconnections for next 60 days
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Payment arrangements are available
MUST CALL (214) 651-1441
High Call Volumes
Medicare and Medicaid
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Covers COVID-19 testing
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Covers Telehealth virtual check-ins
MUST CALL
High Call Volumes
Verizon
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Will not terminate services for the next 60 days
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Will waive late payments and fees
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Offer services if unable to pay bill
MUST CALL (800) 922-0204
High Call Volumes
Reliant Energy
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Call 211 to find agencies who can aid through their CARE Program
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Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to
extend payments
MUST CALL (214) 651-1441
High Call Volumes
Stream Energy
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Call customer service to make payment arrangements – (888) 685-POWER (7693)
COVID-19 Emergency Food Pantries
Brother Bills Helping Hands
3906 North Westmoreland Road
Dallas, TX 75212
(214) 638-2196
Drive-Thru Food Pantry
Must Call First, Unless it’s an Emergency
Wednesdays from 10am – 1pm
Thursdays from 10am – 1pm
CCD Marillac
2843 Lapsley St.
Dallas, TX 75212
(214) 826-8330
Serves breakfast and lunch
M-F from 8am to 3pm
First come, first serve
City Square Food Pantry
1610 S. Malcolm X Blvd.
Dallas, TX 75226
(214) 823-8710
T-F from 9am to 1pm
Drive Thru and Walk-In Services
First come, first serve
Cristo Rey Dallas College Prep
1064 N. St. Augustine
Dallas, TX 75217
(469) 844-7956
Tuesdays from 9:30am – 11:30am
Food and Diaper Pantry
Crossroads Pantry
4500 S. Cockrell Hill Rd.
(214) 560-2511
Requirements:
1. Bring own grocery bags
2. Picture ID
3. Proof of address
Holy Spirit
111 W. Danieldale Rd.
Duncanville, TX 75137
(214) 521-3719
Tuesdays & Thursdays from 9am
Jan Pruitt Community Pantry
123 Alexander St.
Lancaster, TX 75146
(972) 591-7849
Only servicing the following zip codes:
75134, 75146, 75172, 75141, 75241, 75154
Must call first
Minnie’s Food Pantry
661 18th Street
Plano, TX 75074
(972) 596-0253
W-SAT from 8:30am to 11:30am
North Texas Food Bank
3677 Mapleshade Ln.
Plano, TX 75075
(214) 330-1396
Pleasant Grove
1324 Pleasant Dr.
Dallas, TX 75217
(214) 505-1928
M-F from 10am to 3pm
First come, first serve
Vickery Meadow
8448 Walnut Hill Lane
Dallas, TX 75231
(214) 821-5575
Food and Clothes Pantry
Interfaith Family Services
1651 Matilda Street
Dallas, TX 75206
(214) 827-7220
Drive-Thru Food Pantry
Must Call First, Pre-registration is required
Special drive-thru on Saturday, March 21, 9am -Noon
Other Emergency Resources
2-1-1 Texas
Call 211
OR (877) 541-7905
Emergency Assistance
*Long Wait Times
Catholic Charities
1421 West Mockingbird Lane
Dallas, TX 75247
Food: (972) 246-6027
Financial: (972) 246-6055
Refugee: (214) 553-9906
M-F from 8am to 4:30pm
Meals on Wheels
Dallas District
(214) 689-2639
Still Open & Delivering
Neighborhood Medical Center of Dallas
5917 Belt Line Rd.
(972) 726-6464
Free Drive-Thru Testing for COVID-19
Senior Housing for Homeless
(469) 801-8119
Emergency Assistance
Must be 55+
VNA Texas
1600 Viceroy Drive
Dallas, TX 75235
1 (800) 224-862
(214) 689-0000
Emergency assistance for elderly
Interfaith Family Services
1651 Matilda Street
Dallas, TX 75206
(214) 827-7220
Utility and rent assistance available
COVID-19 Senior Shopping Resources
Whole Foods
Beginning March 18th. Opens 1 hour early for shoppers 60+ in the US. Will close 2 hours early for restock and sanitizing.
Dollar General
Beginning March 17th. First hour of each shopping day is dedicated to senior shoppers. Store will close 1 hour early for restock and cleaning.
Target
Beginning March 18th. First hour of each WEDNESDAY is reserved for vulnerable guests including elderly and those with underlying health conditions. Stores will close at 9:00 PM for restock and cleaning.
Walmart
Temporary hours of operation 7:00 AM to 8:30 PM. Senior shopping events will be every Tuesday for customers 60+ beginning March 24th through April 28th. The shopping event will begin 1 hour before stores open to the public and includes pharmacy and vision centers.
Stop & Shop
Beginning March 19th. Opens every day at 6:00 AM to 7:30 AM for most vulnerable customers, including those who are 60+ or have weakened immune systems.
Fairway Market
Beginning March 18th. Open Monday through Saturday to shoppers 65+ and those with increased susceptibility to serious illness from 8:00 AM to 9:00 AM.
The Fresh Market
Open Monday through Friday to seniors and individuals most at risk from 8:00 AM to 9:00 AM.
Northgate Gonzales Market
Open from 7:00 AM to 8:00 AM for seniors and those with disabilities to shop first.
Brookshires
First hour of operations reserved for senior citizens. Asking community to
also allow seniors to move to the front of the line throughout the day. Offering 5% daily discount to seniors. Waiving fees for all guests for curbside orders through May 5th. This includes Super 1 Foods, Spring Market, and FRESH by Brookshires.
Albertsons Companies
Dedicated shopping hours for senior citizens and other at-risk populations, such as pregnant women or those with compromised immune systems. At a minimum, the company will reserve every Tuesday and Thursday from 7 to 9 a.m. for those vulnerable shoppers who must leave home to obtain their groceries, unless otherwise locally mandated. Customers should check their store’s hours if they’re opening on a different schedule. (for Texas residents, this would include Tom Thumb stores)