COVID 19 Emergency Help Resources

Covid-19 Emergency Help Resources

Emergency Utility Help Information


  • Will not terminate services for the next 60 days
  • Will waive late payments and fees
  • Offer services if unable to pay bill

MUST CALL (800) 288-2020 or 611
High Call Volumes

Charter Spectrum

  • Free broadband and Wi-Fi for students K-12
  • Only for 60 days
  • Must not already have internet access
  • Opening free public hotspots for internet access

MUST CALL 1 (844) 488-8395

Dallas Water

  • Suspension on disconnections for next 60 days
  • Payment arrangements are available

MUST CALL (214) 651-1441
High Call Volumes

Medicare and Medicaid

  • Covers COVID-19 testing
  • Covers Telehealth virtual check-ins

High Call Volumes


  • Will not terminate services for the next 60 days
  • Will waive late payments and fees
  • Offer services if unable to pay bill

MUST CALL (800) 922-0204
High Call Volumes

Reliant Energy

  • Call 211 to find agencies who can aid through their CARE Program
  • Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to
    extend payments

MUST CALL (214) 651-1441
High Call Volumes

Stream Energy

  • Call customer service to make payment arrangements – (888) 685-POWER (7693)

COVID-19 Emergency Food Pantries

Brother Bills Helping Hands

3906 North Westmoreland Road
Dallas, TX 75212
(214) 638-2196
Drive-Thru Food Pantry
Must Call First, Unless it’s an Emergency
Wednesdays from 10am – 1pm
Thursdays from 10am – 1pm

CCD Marillac

2843 Lapsley St.
Dallas, TX 75212
(214) 826-8330
Serves breakfast and lunch
M-F from 8am to 3pm
First come, first serve

City Square Food Pantry

1610 S. Malcolm X Blvd.
Dallas, TX 75226
(214) 823-8710
T-F from 9am to 1pm
Drive Thru and Walk-In Services
First come, first serve

Cristo Rey Dallas College Prep

1064 N. St. Augustine
Dallas, TX 75217
(469) 844-7956
Tuesdays from 9:30am – 11:30am
Food and Diaper Pantry

Crossroads Pantry

4500 S. Cockrell Hill Rd.
(214) 560-2511
1. Bring own grocery bags
2. Picture ID
3. Proof of address

Holy Spirit

111 W. Danieldale Rd.
Duncanville, TX 75137
(214) 521-3719
Tuesdays & Thursdays from 9am

Jan Pruitt Community Pantry

123 Alexander St.
Lancaster, TX 75146
(972) 591-7849
Only servicing the following zip codes:
75134, 75146, 75172, 75141, 75241, 75154
Must call first

Minnie’s Food Pantry

661 18th Street
Plano, TX 75074
(972) 596-0253
W-SAT from 8:30am to 11:30am

North Texas Food Bank

3677 Mapleshade Ln.
Plano, TX 75075
(214) 330-1396

Pleasant Grove

1324 Pleasant Dr.
Dallas, TX 75217
(214) 505-1928
M-F from 10am to 3pm
First come, first serve

Vickery Meadow

8448 Walnut Hill Lane
Dallas, TX 75231
(214) 821-5575
Food and Clothes Pantry

Interfaith Family Services

1651 Matilda Street
Dallas, TX 75206
(214) 827-7220
Drive-Thru Food Pantry
Must Call First, Pre-registration is required
Special drive-thru on Saturday, March 21, 9am -Noon

Other Emergency Resources

2-1-1 Texas

Call 211
OR (877) 541-7905
Emergency Assistance
*Long Wait Times

Catholic Charities

1421 West Mockingbird Lane
Dallas, TX 75247
Food: (972) 246-6027
Financial: (972) 246-6055
Refugee: (214) 553-9906
M-F from 8am to 4:30pm

Meals on Wheels

Dallas District
(214) 689-2639
Still Open & Delivering

Neighborhood Medical Center of Dallas

5917 Belt Line Rd.
(972) 726-6464
Free Drive-Thru Testing for COVID-19

Senior Housing for Homeless

(469) 801-8119
Emergency Assistance
Must be 55+

VNA Texas

1600 Viceroy Drive
Dallas, TX 75235
1 (800) 224-862
(214) 689-0000
Emergency assistance for elderly

Interfaith Family Services

1651 Matilda Street
Dallas, TX 75206
(214) 827-7220
Utility and rent assistance available

COVID-19 Senior Shopping Resources

Whole Foods

Beginning March 18th. Opens 1 hour early for shoppers 60+ in the US. Will close 2 hours early for restock and sanitizing.

Dollar General

Beginning March 17th. First hour of each shopping day is dedicated to senior shoppers. Store will close 1 hour early for restock and cleaning.


Beginning March 18th. First hour of each WEDNESDAY is reserved for vulnerable guests including elderly and those with underlying health conditions. Stores will close at 9:00 PM for restock and cleaning.


Temporary hours of operation 7:00 AM to 8:30 PM. Senior shopping events will be every Tuesday for customers 60+ beginning March 24th through April 28th. The shopping event will begin 1 hour before stores open to the public and includes pharmacy and vision centers.

Stop & Shop

Beginning March 19th. Opens every day at 6:00 AM to 7:30 AM for most vulnerable customers, including those who are 60+ or have weakened immune systems.

Fairway Market

Beginning March 18th. Open Monday through Saturday to shoppers 65+ and those with increased susceptibility to serious illness from 8:00 AM to 9:00 AM.

The Fresh Market

Open Monday through Friday to seniors and individuals most at risk from 8:00 AM to 9:00 AM.

Northgate Gonzales Market

Open from 7:00 AM to 8:00 AM for seniors and those with disabilities to shop first.


First hour of operations reserved for senior citizens. Asking community to
also allow seniors to move to the front of the line throughout the day. Offering 5% daily discount to seniors. Waiving fees for all guests for curbside orders through May 5th. This includes Super 1 Foods, Spring Market, and FRESH by Brookshires.

Albertsons Companies

Dedicated shopping hours for senior citizens and other at-risk populations, such as pregnant women or those with compromised immune systems. At a minimum, the company will reserve every Tuesday and Thursday from 7 to 9 a.m. for those vulnerable shoppers who must leave home to obtain their groceries, unless otherwise locally mandated. Customers should check their store’s hours if they’re opening on a different schedule. (for Texas residents, this would include Tom Thumb stores)